Deskripsi Pekerjaan

Provide technical support related to smartphone products.
Handle customer inquiries and technical issues.
Provide hardware and software troubleshooting support for smartphones
Guide customers on product usage and features.
Escalate issues that require further technical assistance.
Ensure issue resolution is delivered in accordance with established service standards.

Kualifikasi

Minimum Diploma (D3) or Bachelor's Degree (S1) in any major.
Good understanding of smartphone products and mobile technology trends.
Familiar with Android and iOS operating systems.
Able to explain product features and benefits clearly to customers, partners, or internal teams.
Experience in product training, customer support, retail operations, or smartphone-related roles is an advantage.
Strong presentation and communication skills.
Customer-oriented with a passion for delivering excellent service.
Fluent in English, both spoken and written.
Proficiency in Mandarin, both spoken and written, will be an advantage.
Strong interpersonal skills and ability to work effectively with cross-functional teams.
Proactive, adaptable, and willing to learn new products and technologies.
Able to work independently as well as collaboratively within a team.

Technical Support

Data lowongan dari Kementerian Ketenagakerjaan RI.