Supervisor Operasional Telemarketing (Banking)

Supervisor Operasional Telemarketing (Banking)

Job Descriptions: - Manage team performance to achieve daily and monthly targets (Sales number, Quality score) - Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers. - Leads and monitors activities of Telemarketing Representatives to ensure effective performance. - Support sales team and monitor the quality of phone calls and Customer communications. - Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans. - Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting. Requirements: - Minimum D3 in any major (GPA 2.75 or higher is preferred). - At least 2 years of experience in a Telemarketing, preferably as Team Leader (TL) or Supervisor. - Strong understanding of the responsibilities and expectations of the position being applied for, including operational, coaching, and performance management duties. - Proficient in using Telemarketing tools, CRM systems, reporting dashboards, and Microsoft Office (Excel, PowerPoint). - High attention to detail, strong organizational skills, and the ability to manage multiple tasks. - Willing to place in Tanah Abang, Central Jakarta. - Able to join immediately.