Receptionist Uluwatu

Receptionist Uluwatu

Job Responsibilities - Welcome guests and visitors in a friendly and professional manner. - Answer and direct phone calls, emails, and WhatsApp inquiries. - Handle guest check-in and check-out processes. - Provide accurate information about the company, services, and facilities. - Manage reservations and update booking records. - Coordinate with Housekeeping, Engineering, and other departments to ensure smooth daily operations. - Handle guest requests and resolve complaints professionally. - Maintain the reception area in a clean and organized condition. - Perform basic administrative tasks, including filing documents and preparing reports. - Assist with payment processing and invoice preparation when required. Qualifications - Minimum Diploma (D3) or Bachelor's Degree (S1) in Hospitality, Tourism, Business Administration, or a related field. - Minimum 1 year of experience as a Receptionist, Front Office, or Customer Service (fresh graduates are welcome to apply if they have relevant internship experience). - Excellent verbal and written communication skills in both English and Bahasa Indonesia. - Friendly, professional, and customer-oriented attitude. - Strong organizational and multitasking skills. - Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace. - Ability to work independently as well as part of a team. - Willing to work on shifts, weekends, and public holidays if required. - Well-groomed appearance and professional demeanor. - Experience with hotel/property management systems (PMS) is an advantage.