Deskripsi Pekerjaan
- Assisting merchants to comfortably onboard to ESB Products, including but not limited to data migration, preparation meetings, and understanding their unique business needs to tailor product usage scenarios with empathy.
- Setting up the ESB product efficiently in the merchant’s area while ensuring honesty and transparency regarding system capabilities and setup timelines.
- Conducting clear and interactive training sessions for respective users, patiently guiding them to master the system.
- Gathering authentic and constructive feedback on product usage to be escalated as a valuable enhancement request.
- Handling complaints, issues, and questions escalated from the customer care team with urgency and an agile approach to minimize merchant downtime.
- Completing every task assigned regarding product implementation with a high sense of responsibility and adaptability in dynamic field environments.