Customer Service ( Voice and Live Stream)

Customer Service ( Voice and Live Stream)

Role Overview: Provide timely and professional support to in app users. Handle inquiries, complaints, and account issues while maintaining high user satisfaction. Key Responsibilities: - Respond to user inquiries and resolve issues via support channels - Handle complaints, refunds, and account-related requests - Coordinate with product and operations teams when needed - Maintain knowledge base and contribute to process improvements - Track and report on CS performance metrics Requirements: - Male or Female , Age Maximum : 30 - Prefer user with live streaming related experience ( same position ) or you know about live and voice streaming ecosystem - Fluent in Bahasa Indonesia (written & spoken); good command of English - Prior experience in customer service or user support - Strong communication skills,fast leaner and empathy - Detail-oriented, able to handle multiple tasks in a fast-paced environment